Terms & Conditions

1. Definitions

"Agreement" means these Terms and Conditions together with any engagement letter or service agreement entered into between the parties.

"Services" means the business consulting services provided by Keystone Partners, including Strategic Partnership Advisory, Business Continuity Planning, and Management Consulting Retainer services.

"Client" or "You" means the individual or organization engaging our Services.

"We," "Us," or "Our" refers to Keystone Partners.

"Deliverables" means the reports, analyses, recommendations, and other work products provided as part of our Services.

2. Acceptance of Terms

By engaging our Services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our Services.

You represent that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are acting on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3. Description of Services

Keystone Partners provides business consulting services to organizations in Hong Kong and the wider region. Our Services include:

Strategic Partnership Advisory: Guidance for organizations exploring strategic partnerships, joint ventures, or alliance opportunities.

Business Continuity Planning: Preparation for maintaining operations during disruptions, including risk assessment and contingency planning.

Management Consulting Retainer: Ongoing advisory relationships providing access to experienced consultants for emerging questions and challenges.

The specific scope, deliverables, timeline, and fees for each engagement will be set out in a separate engagement letter or service agreement.

4. Client Responsibilities

To enable us to provide effective Services, you agree to:

Provide accurate, complete, and timely information relevant to the engagement.

Make available appropriate personnel for meetings, interviews, and consultations as reasonably required.

Review Deliverables and provide feedback within agreed timeframes.

Ensure that any data or materials provided to us do not infringe third-party rights.

Comply with all applicable laws and regulations in your use of our Services and Deliverables.

5. Fees and Payment

Our fees are quoted in Hong Kong Dollars (HKD) unless otherwise specified. The applicable fees for your engagement will be set out in your engagement letter.

Project-Based Engagements: Fees are payable according to the milestone schedule specified in the engagement letter, typically with a deposit required upon commencement.

Retainer Arrangements: Monthly fees are payable in advance on the first business day of each month.

Expenses: Pre-approved out-of-pocket expenses incurred in connection with the engagement will be billed at cost.

Invoices are due within 14 days of issue unless otherwise agreed. Late payments may incur interest at 2% per month on outstanding amounts.

6. Intellectual Property

Our Intellectual Property: We retain ownership of all methodologies, frameworks, tools, templates, and know-how developed prior to or independently of your engagement. These remain our property and may be used in other engagements.

Deliverables: Upon full payment of all fees, you receive a non-exclusive license to use the Deliverables for your internal business purposes. This license does not include the right to resell, sublicense, or distribute the Deliverables to third parties.

Your Materials: You retain ownership of all materials, data, and information you provide to us. You grant us a limited license to use such materials solely for the purpose of providing the Services.

7. Confidentiality

We will maintain strict confidentiality of all information you share with us in connection with our engagement. We will not disclose your confidential information to any third party without your prior written consent, except:

To our employees, contractors, or advisors who need to know such information to provide the Services, and who are bound by confidentiality obligations.

Where required by law, court order, or regulatory authority.

Where the information becomes publicly available through no fault of ours.

Our confidentiality obligations survive the termination of our engagement.

8. Limitation of Liability

Our Services consist of advice and recommendations. We do not warrant any particular outcome or result from implementing our recommendations. Business decisions involve inherent uncertainties, and you acknowledge that outcomes may differ from expectations.

To the maximum extent permitted by law, our total liability for any claims arising from or related to our Services shall not exceed the fees paid by you for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, business opportunities, or goodwill, even if advised of the possibility of such damages.

9. Disclaimers

Our Services are provided "as is" without warranties of any kind, except as expressly stated in our engagement letter.

Our advice is based on the information available to us at the time of the engagement. We are not responsible for changes in circumstances, markets, or regulations that may affect the applicability of our recommendations.

We are not legal, accounting, or tax advisors. Our Services do not constitute legal, accounting, or tax advice. You should consult appropriate professionals for such matters.

10. Indemnification

You agree to indemnify, defend, and hold harmless Keystone Partners, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of our Services or Deliverables, or your violation of any applicable law or third-party rights.

11. Termination

By You: You may terminate an engagement by providing written notice. Fees for Services rendered up to the termination date remain payable.

By Us: We may terminate an engagement if you materially breach these Terms, fail to pay fees when due, or if circumstances arise that make it impractical for us to continue.

Effect of Termination: Upon termination, we will deliver any completed Deliverables for which payment has been received. Provisions regarding confidentiality, intellectual property, limitation of liability, and governing law survive termination.

12. Dispute Resolution

Informal Resolution: We encourage you to contact us first to attempt to resolve any dispute informally.

Mediation: If informal resolution is unsuccessful, either party may propose mediation before a mutually agreed mediator in Hong Kong.

Arbitration: Disputes not resolved through mediation shall be finally settled by arbitration administered by the Hong Kong International Arbitration Centre in accordance with its rules.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. The courts of Hong Kong shall have exclusive jurisdiction over any disputes arising hereunder.

14. General Provisions

Entire Agreement: These Terms, together with any engagement letter, constitute the entire agreement between you and Keystone Partners regarding the Services.

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right under these Terms does not constitute a waiver of that right.

Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor entity.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our Services after any changes constitutes acceptance of the revised Terms.

16. Contact Information

For questions about these Terms and Conditions, please contact us: